Hello Pre-Loved vehicles are quality pre-owned cars that pass our inspection and come with two kinds of short-term coverage, so you can drive away with confidence.
We price our cars, not our customers.
One person, one desk, start to finish.
$25 per car sold and $1 per repair, given locally.
Video inspections every visit.
The same powertrain coverage as our Lifetime Powertrain Warranty on new cars, for your first 3 months or 3,000 miles.
Brake pads, batteries and exterior bulbs replaced at no cost if they fall below spec in your first 3 months or 3,000 miles.
For 3 months or 3,000 miles, whichever comes first, covered breakdowns of your engine, transmission and drivetrain are taken care of. It's the same list of parts as our Lifetime Powertrain Warranty.
Internally lubricated parts, engine block, cylinder heads, harmonic balancer, manifolds, oil pan, oil and fuel pumps, timing belt or chain, water and coolant pumps, pulleys, factory turbocharger or supercharger, and valve covers.
Automatic, CVT, manual and transfer case: internally lubricated parts, housing, cooler and metal lines, oil pan, torque converter, mounts, flywheel or flexplate, oil pump, control units and electronic clutches.
Front, rear, AWD and 4WD: internally lubricated parts, axles, bearings, hubs, locking assemblies, CV and universal joints, drive shaft, differential cover and 4WD actuator.
Electric motor assembly, electronic transmission or transaxle assembly, and electric traction drive motor assembly.
Seals and gaskets on all covered parts when they're part of a covered repair.
Filters, fluids, lubricants and taxes needed to complete a covered repair.
For 3 months or 3,000 miles, whichever comes first, a Hello Auto Group service facility will replace these items at no cost when they meet the conditions below.
| What's covered | What we do | Not covered |
|---|---|---|
 BrakesBrake pads measure less than 20% of factory-new specification |
Replaced at no cost | Rotors, brake calipers or other brake components |
 BatteriesBattery fails a load test |
Replaced at no cost | Batteries tied to hybrid or electric systems, electrical propulsion systems, or any other non-conventional battery |
 BulbsExterior turn signal, brake light, hazard, parking light or headlight bulbs fail to light |
Replaced at no cost | Interior bulbs, including dashboard, instrument cluster, radio and navigation system |
Applies only to qualifying Hello Auto pre-owned vehicles; new vehicles are excluded. Whether an item qualifies is determined by a Hello Auto Group service facility. Evidence of abuse or neglect disqualifies the vehicle from coverage. Not all vehicles qualify. See dealer for details.
Every Pre-Loved car is inspected by our factory-certified technicians before it goes on the lot.
Market-based pricing shown upfront. No back-and-forth.
One person from your first question to the keys, and one desk for the whole process.
Price, benefits and vehicle details shared from the start, so you can decide with confidence.
Every car we sell fits into a lane with clearly outlined benefits.
*Limited Powertrain Warranty and Brakes, Batteries & Bulbs Guarantee last 3 months or 3,000 miles, whichever comes first, on qualifying Hello Auto pre-owned vehicles. Coverage is subject to deductibles, limits and exclusions. Does not apply to electric vehicles. Evidence of abuse or neglect disqualifies the vehicle from coverage. Not all vehicles qualify. See dealer for details.
