Customer Testimonials
Lee is excellent service manager and I always get great service from him.
Needed a new car because I got in an accident and car was totaled found exactly what I was looking for. Everyone was extremely friendly. Thank you
My car service was just as I was told it would be, with no surprises or longer wait time. Hello Subaru has totally mastered the service routine and I have no complaints on the quality of their excellent service.
Courteous and helpful. Facility is clean offers a nice environment while waiting for car to be serviced
My service person is Lee. He takes really good care of my Forester. Goes out if his way to accommodate me.
Quick and c easy check-in, everything well explained, done on time.
Jennifer was wonderful thru the process. We had to order our car and she kept us informed the whole time.
My service advisor was the best went out of his way to make service transaction perfect ??
Went in for routine maintenance, fantastic customer service, we were quickly updated and I loved the video of the inspection
Awesome! I cannot day enough about this place and their service
Mack and Jonathon were friendly and courteous. They were apparently unprepared to deal with Family Trust ownership and this complicated the purchase process.
I purchased a 2022 Subaru Forester Wilderness from Hello Subaru in Temecula, and the process could not have been easier. I placed a deposit on the car before it arrived at the dealer and Jennifer Minnick kept me updated on its arrival time. When the car arrived I was informed, visited the dealership, drove the car, and made the deal. The entire process was very pleasant, professional, and I got the deal I wanted with the exact terms I wanted. Jennifer was excellent and made the process very stress-free. I highly recommend Hello Subaru and Jennifer Minnick.
The pros of today?s service are: Professional service, the technicians video of the car review, and the use of technology to keep the customers informed. The cons of the service: No courtesy shuttle provided. The old owners provided Lyft service for their customers. Please bring back the courtesy shuttle, without it puts a strain on the customers. Not everyone has someone to pick them up.
Quickest visit and best customer service for dealership service I?ve ever received.
I just went in for a 6000 mile inspection. It was excellent! They send you a video of the inspection and text all the info and recommendations/price. The customer service was really friendly and great. I loved visiting this place for service. The prices are really fair too! I would recommend this service center anytime.
We had the pleasure of meeting and working with Jennifer Minnich. We reached out to her since we were interested in a trade in. In no time we were in our Tesla Model 3. Thanks again Jennifer you the best!
Was very fast and efficient service with friendly staff
Very friendly and knowledgeable service staff. Even got a complimentary car wash.
Bought our Subaru Ascent from Hine Temecula Subaru (now Hello Temecula) in 2019 but always come back to this dealership for the best service and customer care. Couldn?t be happier!
ALL of Service dept was superb! All very friendly and knowledgeable!! Serena was very efficient, kept in touch with me during service, very nice. Lee went a step further and explained some details on my Outback service, very friendly and helpful to me!! Thank you Lee:) Erica in Sales is the best!! I hope to buy a Crosstrek soon! Thank you Subaru for the Lyft ride to Costco and back! Subura Temecula is great!!
We had our 2008 towed in and worked with Lee via phone and text to arrange repairs. Lee had the issue diagnosed and informed us of the needed repairs. They had to order the parts and the repair was completed. We picked up the car today and met Lee . He is very courteous and professional and walked us to the car and showed us what was done. We appreciate him and his knowledge and expert handling of our repair.
Just hope everyone involved in diagnosing the issue of why my car stopped working at an intersection, understand this car is my office and I drive in remote areas, travel on Cliff roads, and am in areas with no phone service. Drove it today and everything was fine so far after replacing the battery . The price of the battery was very high. Lee was great to work with. He understood all my concerns. Thank u Lee!
Great customer service by service advisor Lee Q?..
Good experience . Staff was helpful. They provided transportation to near by location for dropping me off and pick up. This helped me to use my time in other yak while my vehicle being serviced.
Lee was wonderful. I will always request him to be my service manager
Great experience and communication, quick to do car maintenance
We?re new to the area and have come twice for semi- emergency repairs. They were able to accommodate us and deal with our repairs in very quick fashion.
Great service appreciate your professionalism. Clean
David La Rue was great!!! He was able to find me a car quickly and made the buying process very easy. He kept in contact with me about when my car would be ready and answered any questions I had.
Lee was amazing! He kept me updated on my service and answered all my questions.
Very happy with the buying experience. Salesperson was friendly and mad the process enjoyably.
Ordered the car it took two months but well worth it haven?t purchased a new car in 20 years best way to buy.
Great. Straight to the point experience. I runaround or bs. Would come back again.
Best car buying experience of my life (and I'm 72). Kerrie & Erica were fantastic. They kept everything flowing smoothly, & handled everything with a smile. I felt like I was dealing with friends rather than a typical car dealer.
We ordered our Subaru Forester at Hello Subaru in Temecula. Mack really helped us with our purchase in a kind, patient way. He was always there to answer all of our questions. The ordering process was made easy by the quality staff at Hello, and our car even arrived earlier than expected. Everything on the car was just as we had ordered it and we couldn?t be happier!
I had the best car buying experience. I have purchased over ten new or used cars over the years for my wife and myself. This was the smoothest transaction from start to finish. I ordered the Wilderness and waited a couple of months for it to arrive. Once it was in the dealership was ready for me. I was given a fair price on my trade in, and a fair price on the new car. Financing was quick and easy. Follow up after the sale was nice, and they even had an orientation for me to meet with one of ...
Good dealership, very long wait for a new car though
Nice salespeople. Good follow up with me, because I ordered my Outback and had to wait 2 months. 2 things I trcommend: 1. Short-staffed on answering the phones-Not the best phone etiquette. 2. When picking up my car a Specialist sat in the car with me for about 15 minutes to explain a few things about the operation of the Outback. Needed more information, to the point I had to come back for more instruction. Overall, the price/purchase was great.
salespeople were very nice and helpful. We found that the follow-up appointment to review the car and ask questions about the car after it was driven for a while, very helpful.
Service techs very knowledgeable, helpful and friendly.
It was a pleasure doing business with this dealership. Our salesperson Johnathan Pierce was professional, personable, knowledgeable and patient. We never felt like we were being pushed into making our decision. Erika Archila in the finance department had the same friendly professional demeanor as Johnathan and was also terrific to work with. Both of these folks are great assets to your team and the Subaru family. This is our third Subaru we love these cars and the way we are treated by the Subaru Family of dealers. Elaine and Chris
Very friendly and they very much understand Customer Service. We look forward to coming back for service or new vehicle in the future.
I am so happy with my experience and new car. Hayden was so helpful and knowledgeable.
Great customer service! Thank you for all your help and best efforts!! I truly appreciate your help with getting my car functioning right!
Phil at the service desk was very helpful he knew that I was going out of town for good and work me in to get my oil changed and appreciate everybody that works at on the Subaru dealer thank you very much for selling me this excellent car Subaru ascent
Small waiting area, TV way too loud and couldn't be changed. Kept running same thing over and over. It took two hours for an oil change/tire rotation and my tires were way over inflated. Not the best experience but not the worst.
Very efficient and pleasant to work with, Great dealership. Keeps you informed of the progress of your vehicle
We always are impressed with the service we receive at John Hine Subaru. Everyone is very attentive. We appreciate your arranging a Lyft for us while our car was being serviced. We, also, enjoy waiting in your client waiting room complete with snacks and beverages. Thank you for being so thoughtful of your customers.
Staff were all nice and weren't trying to sell me extras like most dealers do! I ordered my car with them and it even came in early.They are straight to the point, id definitely come back and buy my next car from them as well!
the staff was great, very professional, yet friendly. My car looks fabulous! I don't know the name of the person who actually did the work, but he needs 5 stars too!
I was very pleased with the whole buying experience. JT was very professional working with us!
Service advisor was the best I have had there. Provided a courtesy car so I did not have to sit around for a few hours.
The service was performed relatively quickly. We offered to stay at the dealership and welcomed our ridiculously ill-mannered puppy to come inside. They made all of us feel welcome. However, we decided to walk said ill-mannered puppy instead.
Fast, efficient and pleasant; but I do find these follow up surveys time consuming and annoying. It seems supervisory staff should be able to discern issues. If I have a complaint I would and will present at the time.
This is the second time I've been to this dealer for maintenance work (oil change, etc.). They are prompt, polite, and professional. Couldn't be happier.
I had a wonderful experience as always Mr Lee Quintanilla was in contact with me until they finished the jo! Thank you!
The service manager and repair team are excellent. The girl who answers the phone is not a people person. She discouraged me from bringing my car in telling me the diagnostic fees are high and that my warranty would probably not cover them. I actually didnt make the appt because of what she said. My husband said to call again and make it. She was wrong and rude.
Brian was our contact for all the work. He was fantastic!! He keep me aware of the entire process of a warranty repair (transmission) as well as the air bag recall work. Loaner car was excellent and we are very happy.
We purchased our Subaru Forester at this dealership. We have had only professional and friendly customer service.
We have been visiting a couple of dealers of Subaru in San Diego. We finally found a car what we had been looking for at website of John Hine Temecula Subaru. Jonathan was friendly and kept us posted how shipment for the car was, that makes our purchasing process smoother than expected. We are very satisfied with professional service provided by Jonathan and Erica.
As expected the job was done very well. I pass several other dealers to go see Eric and Phil to know things will be done right!
Excellent Service Department! RUNS efficiently. Always POLITE, Helpful and sincerely a pleasant experience. Integrity is felt.
Dallas was very efficient and listened to our needs and found a Subaru that worked. no pressure to purchase and he gave us the time to make our decision. Very pleasant experience
Really pleasant experience. Santos was thorough and has excellent customer service. This my first time here and I feel confident my next visit will be just as good!!!
The service was outstanding, very friendly and fast. Took them less than hour to service my car. Very pleased, always have been everytime we have visited.
Very professional during buying process and thus far quite nice service team of technicians Yes!
It was great experience. With the vehicle shortage we felt lucky to be able to purchase a vehicle and the staff was great b
Service advisor, Phil is the reason I continue to keep coming back to Hind Subaru!
Everyone is always helpful and courteous. They helped me reset my phone to the radio.
The dealership made the process easy for buying a car. I had no pressure and I did not feel rushed.
always enjoy taking my car for service at this locations, because the staff always provides great customer services!!! thank you guys! 🙂
Work was done efficiently with a smile. I'm a Subaru customer for life. Phillip took good care of me
I've always been treated like royalty at your dealership whenever I've brought my car in for anything. All of the employees there provide exemplary service. They are very friendly and personable. I haven't one complaint. It's a pleasure doing business with you.
Always pleasant and efficient Staff friendly and informative. My wait was short and comfortable. They kept me informed.
Customer service was great and the facility was clean and very friendly crew and a free car was is awesome
As always, a great experience. Plenty of room to spread out to wait, great service writer. I love my Subaru!
John Hine Temecula Subaru was able to schedule and repair our subaru's recall in a timely and efficient manner (where as another Subaru dealer in Carlsbad, after two separate appointments and wasting our time both times, failed to handle our recall twice, giving away our air bag replacement part both times to other customers!!!). I recommend always going to John Hine Subaru in Temecula for your Subaru needs and will do business with them again.
David LeRoe was exceptionally professional matter of fact honest easy to work with, Erica in the finance department was also very professional pleasant and a great business person it was a wonderful experience in Temecula I was in and out in two hours😊
I'm a new customer with the John Hine Temecula Subaru family, only since 2019; however, I must say that I am extremely pleased with Phil Bravo, my Service Advisor. He is always helpful when setting up my appointment to bring the car in, a Subaru Outback, always has a smile on his face, and always willing to explain whatever question I may have. Kudos for having such a great service team. Service is performed on a timely manner and I even get my car washed.....!!!! 🙂
Everyone I dealt with was nice and helpful. Service was great and am very happy to be a part of the Subaru family. Look forward to returning!
Getting service performed here is quick and easy. Plenty of appointment options when scheduling your vehicle in advance. Car was finished within the time frame given and they washed it as well.
Friendly, nice service and not pushy sales tactics. It was a quick, painless buying experience and we’re happy with our new car. Would recommend.
Bryan was so friendly and personable. I always feel very well taken care of with this team. I really appreciated getting a loaner car. Thank you!
Your Service Team is awesome! Santos and all the others are great to work with and very accommodating. I think I've said it all so the rest is filler to make 25 words.
Fast maintenance service, great customer lounge in which I could work in quiet. All this and a car each, which my car badly needed! Thank you
I had a great experience at John Hine Subaru. Mack was very helpful showing me cars and got me in and out quickly. Erika was great with financing no high pressure sales for warranties etc…. I will definitely be back when we need a new car!
You did an excellent job . Friendly and respectful customer service.what more do you want me to say? Service is excellent. I like the car wash
Everything about my buying experiance at this dealership was very easy. The salesman( Dallas) was great and very well informed about the car we wanted to buy.
Nice and friendly staff. Process was very easy and pressure free. We had a great saleswoman assist us, Kelly Cordova, very knowledgeable. Overall we are very happy with the experience.
John Hine Subaru is very fortunate to have Phil Bravo as a service adviser. I would add that I have had a good to great experience with virtually every one of your staff.
In working with Phil over the years I have found him to be friendly, helpful and caring. p.s. This review requires twenty five words or I can't submit it. I don't have 25 words.
Phil Bravo, best service guy ever! Helped me out immensely when my car broke down. He got me help quick and they did a good job!
This dealership was awesome and everyone involved with our experience was amazing. Billy, Jonathan, Erica and a few more. They made us feel like family and this was one of the easiest car buying me and my wife has experienced. The price was good excellent price dor our trade in. Answered all of questions and the paperwork was easy. We are looking forward to along term relationship even being in Temecula we will drive from Escondido to have the car services. Again thanks for making the experience fun and no stress.
the only reason its not 5 star took longer than i tought and appointment friday afternoon traffic bad at that time of day service writer was great and waiting room excellant
My first visit to the dealership and I was impressed. Very polite and informed staff. The 12K service on my Outback was performed efficiently. I liked the video that the Mechanic sent me. I'll return for future service.
Great experience and great customer service. No issues and zero gimmicks just straight forward prices. Nothing else needs to be said but overall good comfortable place to buy a car.
We live in Vista and always wait at the dealership for our car to be serviced. The service writers are very attentive to our needs and keep us informed as to where our car is in the process. This last time I took my Subaru in for service it was a very hot day. The technician got my vehicle right in and worked to finish so I didn't have to sit outside in the heat for any longer than necessary. Any employee I have worked with has always been polite and courteous.
Second car bought here. Fast and friendly. Don’t know why any one would go any where else. They don’t do any dealer up charges due to COVID stuff like most other car dealers.
I came in looking for what I wanted and I left here with what I wanted. It was my dream vehicle with all the bells and whistles I wanted.
The service center has provided superior service for my Subaru each time I have had service. Bryan worked with me to select the essential services needed to keep the cost within my budget.